RETURN AND REFUND POLICY
We abide by DTI RA 7394 Consumer Act of the Philippines.
All items delivered are new and in excellent condition. Though we observe strict quality controls, we acknowledge that human craftsmanship is not perfect. In the unlikely event that you receive a defective item, we accept conditional exchange of items delivered within 7 days.
Kindly notify us within 3 days upon receipt of the item. Our hotline at 632-936-2093 or mobile (+63)925-836-4274 is open from 8:00 AM – 5:00 PM, Monday to Saturday. You may also email us at [email protected].
Please also email us a clear photo of the item showing the visible defect. Our quality evaluation team will notify you once the photo has been evaluated and investigated. We shall notify you once whether your item is eligible for replacement or not. Assessment may take 2 – 3 days.
On the other hand, if a customer is not satisfied with his/her purchase, or should there be a change of mind, we accept conditional exchange of items delivered within 7 days. Customer may exchange the item with a totally different product, provided that:
- The new item’s price is equal or higher than the price of the old item. Value of the old item is based on its original SRP, excluding the delivery fee.
- Customer pays for the price difference or any excess in amount accordingly.
- Items to be returned are in good over-all condition, in its original packaging along with all the accessories, and valid for resale.
Depending on the case, the following options may be chosen:
- You may return the product to any of our stores for exchange or replacement, free of charge. Kindly advise which store is convenient for you to visit so we can ascertain stock availability.
- Items for exchange or replacement may be shipped back to Blue Magic head office and the new item will be delivered to the customer. Delivery may take 3 to 7 working days for Metro Manila addresses and 5 to 14 working days for Provincial locations. Please be informed, however, that all costs of delivery are to be shouldered by customer.
Blue Magic does not accept refund of all purchased items for any reason.